Payment and Refunds

You can pay your order by credit card or debit card.

You can place an order as a guest user without registration.

In the credit card / debit card option, you can make your payment via Fondy (Alfa Bank Ukraine) which provides international 3D security, or the Liqpay system of the Ukrainian state bank Privatbank.

Please pay attention to these points:

  • Fondy is the international payment system of Alfa Bank Ukraine.
  • Liqpay is the international payment system of PrivatBank Ukraine.
  • When you make a transaction, you need write a valid phone number so that the bank can send you a confirmation sms.
  • All payment modules work with 3D security standard.
  • 3D secure, the highest security standard for online shopping. This system creates a secure transition between your bank and our system. Make sure you entered your information correctly.
  • Make sure that your card with which you will pay is open to abroad.
  • Make sure that your payment card is open abroad.
  • Make sure your card limits are not over.
  • If the payment is not made, you can make your payment by contacting your bank and placing an order after learning the reason.
  • If you want to pay by western union. You will need to contact our customer representative.

Refund conditions

  • If the person receiving the order, does not accept the order. In this case, no refund will be made.
  • If your order has already been delivered, the refund isn’t possible.
  • The recipient is not present, the address is not given. Refunds are made within 15 days. (to your bank card)
  • If you cancel your order less than six hours before the delivery time, no refund will be given. Refunds are made within 15 days. (to your bank card)
  • If you cancel your order more than six hours before delivery, your money will be refunded. Refunds are made within 15 days. (to your bank card)
  • Failure to deliver due to incorrect recipient contact information. Refunds are made within 15 days. (to your bank card)
  • War, natural disaster, roads being closed due to snow, epidemic etc. The courier cannot fulfill the order due to circumstances (justification will be given). Refunds are made within 15 days. (to your bank card)
  • Refund will be made if orders are placed in uncontrolled cities of Donetsk and Lugansk, and in the annexed Crimea. In this case, your money will be refunded. Refunds are made within 15 days. (to your bank card)
  • if you have accidentally paid twice; Refunds are made within 15 days. (to your bank card)

The payment has not been made, what should I do?

  • In this case, contact your bank and request permission for the transaction.
  • You may need to repeat your order one more time.
  • Or request another payment method from our customer representative.