Payment and Refunds

You can send flowers and gifts to Ukrainian cities.

You can pay your order by credit card or debit card..

– You can place an order as a guest user WITHOUT REGISTRATION

In the credit card / debit card option, you can make your payment via econnect, which provides international 3D security, or the Liqpay system of the Ukrainian bank Privatbank.

Please pay attention to these points:

Liqpay is the international payment system of PrivatBank, the largest state bank in Ukraine. When you make a transaction, you need write a valid phone number so that the bank can send you a confirmation sms.

  • Fondy is a payment system serving within Alfa Bank. All payment modules work with 3D security standard.
  • 3D secure, the highest security standard for online shopping. This system creates a secure transition between your bank and our system. Make sure you entered your information correctly.
  • Make sure that your payment card is open abroad.
  • Make sure your card limits are not over.
  • If the payment is not made, you can make your payment by contacting your bank and placing an order after learning the reason.
  • If you want to pay by western union. You will need to contact our customer representative.

Refund conditions

Dear customers, refunds will not be made in the following cases:

  • If the person receiving the order, does not accept the order
  • The recipient is not present, the address is not given,
  • Failure to deliver due to incorrect recipient contact information
  • War, natural disaster, roads being closed due to snow, epidemic etc. the courier cannot fulfill the order due to circumstances (justification will be given)
  • No refund will be made if orders are placed in uncontrolled cities of Donetsk and Lugansk, and in the annexed Crimea.
  • In these cases, no refund will be given, but your payment will be reserved for your next order.
  • At sendflower.com.ua we guarantee the refund.

    The refund is possible in the following cases:

    • if you have cancelled your order in advance, before (by 2 day) the delivery date specified in your order;
    • if you have accidentally paid twice;

    If your order has already been delivered, the refund isn’t possible.

About securty:

All pages of Sendflower.com.ua are protected by Norton Antivirus.

Sendflower.com.ua is fully certified by Comodo Certificate Authority.

All shopping with a card on Sendflower.com.ua is made with an SSL certificate.

TrustPilot comment platform was created for the transparency of Sendflower.com.ua services. Our business is a member of this platform.

Payments are made with 3D security standards.

Thanks for your attention.